In recent months, a mysterious phone number has been causing frustration and concern among UK residents. The number in question, 0800 862 0271, has been linked to a series of unsolicited calls and texts, all claiming to be from an organisation called the “Energy Team.” But who are they, and why are so many people blocking and deleting their messages? Let’s dive into the story.

What’s Going On?

The number 0800 862 0271 has been flagged repeatedly by users on a popular website where people share their experiences with unknown callers. The common thread? Texts and calls about energy tariffs. Many recipients report receiving messages urging them to call the number to “fix” or “switch” their energy tariffs, often with promises of saving money. However, the messages lack specific details, such as the name of a legitimate energy company, which has led many to believe it’s a scam.

One user, who received a text on 20 January 2025, said:
“Had a text today about fixing my tariff. I am already on a fixed tariff, and they used my first name. The company called Energy Team, which I have never heard of, gave an 0800 number to ring. I told them I wasn’t interested.”

This sentiment is echoed by dozens of others who have encountered the same number. The messages often follow a similar pattern: vague references to energy tariffs, no clear company name, and a sense of urgency to call the number provided.

A Growing Wave of Suspicion

The lack of transparency has raised red flags for many. One user commented on 13 November 2024:
“If reputable, the message would have my name. So it’s probably a scam.”

Another user, who received a text on 12 November 2024, said:
“I got a text saying, ‘We’ve been trying to contact you about your tariff.’ I’m on British Gas, so I knew it was iffy. I put the number in Google, and this website said it all. It’s a scam, scam, scam. Thanks, people, for the info.”

The repeated use of the term “Energy Team” without any further identification has led many to conclude that this is a phishing attempt or a scam designed to extract personal information or money from unsuspecting victims.

The Telephone Preference Scheme (TPS) Loophole

Adding to the frustration is the fact that some recipients of these calls and texts are registered with the Telephone Preference Service (TPS), a UK scheme designed to prevent unsolicited sales calls. One user, who received a call on 13 November 2024, said:
“Unwanted sales call. I’ve signed up for the Telephone Preference Scheme, so I’m not sure why the call was generated, as I had not requested it!”

This raises questions about how effective the TPS is in blocking such calls and whether scammers are finding ways to bypass the system. While the TPS is a valuable tool for reducing spam calls, it’s clear that it’s not foolproof.

A Pattern of Deception

The messages linked to 0800 862 0271 follow a familiar pattern seen in other scams. They often create a sense of urgency, urging recipients to act quickly to avoid missing out on savings or facing higher costs. For example, one user reported receiving a text on 26 November 2024 that said:
“Energy prices are going up in January. Call 0800 862 0371 or text YUCBJSTOP to 60777.”

The use of an 0800 number, which is typically free to call, may be an attempt to appear legitimate. However, the lack of a clear company name and the generic nature of the messages have led many to dismiss them as scams.

Public Reaction: Block, Delete, and Warn

The overwhelming response from those who have encountered this number has been to block and delete the messages. Many have turned to online forums and websites to share their experiences and warn others. One user, who received a text on 11 November 2024, said:
“Text message from ‘Energy Team.’ No idea who they are. Deleted.”

Another user, who received a message on 8 November 2024, commented:
“Message on my mobile asking me to fix or change my tariff and save £140. The call was from Energy Team. Not a clue who they are… message now deleted.”

This collective action highlights the importance of community-driven platforms in helping people stay informed and protected from potential scams.

What Can You Do?

If you receive a call or text from 0800 862 0271 or any other unknown number, here are some steps you can take to protect yourself:

1. Don’t Engage: If you don’t recognise the number or the sender, don’t respond. Scammers often rely on curiosity or fear to get you to engage.
2. Block the Number: Most smartphones allow you to block specific numbers. This can prevent future contact from the same source.
3. Report It: You can report suspicious calls and texts to Action Fraud, the UK’s national reporting centre for fraud and cybercrime.
4. Check Online: Websites that allow users to share experiences with phone numbers can be a valuable resource. If others have flagged the number as suspicious, it’s best to steer clear.
5. Stay Informed: Keep up to date with common scams and tactics used by fraudsters. Awareness is your best defence.

The Bigger Picture

The rise in scam calls and texts is part of a broader trend that has seen fraudsters become increasingly sophisticated in their methods. From fake energy tariff offers to impersonating banks and government agencies, these scams prey on people’s trust and willingness to engage.

One user, who received a call on 13 November 2024, summed up the frustration felt by many:
“Genuine companies don’t have a chance ringing for business as the scam time-wasters stop people answering all unknown calls. Laws need to be stronger to tackle the issue—jail and fine them.”

While efforts are being made to combat these scams, it’s clear that more needs to be done to protect consumers and hold fraudsters accountable.

Conclusion

The mystery surrounding 0800 862 0271 and the so-called “Energy Team” serves as a reminder to stay vigilant when it comes to unsolicited calls and texts. While the promise of saving money on energy bills might be tempting, it’s important to verify the source before taking any action.

As one user wisely put it:
“If you don’t recognise the number, don’t answer it. A genuine caller will leave you a message if it’s family or friends.”

In the meantime, the collective efforts of those sharing their experiences online are helping to shine a light on these scams and protect others from falling victim. Stay safe, stay informed, and remember: if something seems too good to be true, it probably is.

Have you encountered 0800 862 0271 or a similar scam? Share your experience in the comments below.